Welcome to Meridian Virtual Office
Meridian Virtual Office provides a back office support service to companies requiring support and advice without incurring full time office overheads. We aim to assist companies to maximise the time they have to run and develop their business by alleviating the most time consuming and inconvenient tasks.
We recently used the telephone answering services of Vicki Viner at Meridian Virtual Office whilst on a week’s holiday.Although we had been recommended to use Vicki, we were a bit concerned of using a telephone answering service after a previous bad experience with a different company in Norwich. However, we were extremely pleased with the service, pricing and contact we received from Meridian Virtual Office. All information requested was gathered and appointments were made at appropriate times and areas. Vicki has saved us a considerable amount of time in returning calls and making appointments. The first two appointments Vicki made for us resulted in work worth in excess of £3000. We will have no hesitation in continuing using the services of Meridian Virtual Office, and would highly recommend their services.
From the very beginning of our relationship, Meridian Virtual Office has worked incredibly closely with our carpentry business and really taken the time to understand our brand.Vicki and her team have supported us through the process of changing our VAT status, managing our VAT claim, as well as setting up our business reporting and assisting with the office move. Their support has been invaluable and completely transformed our business – building our processes and saving us money. We are delighted with the results.
Running your own business can, at times, be very time consuming and stressful.We all like to take a break now and then or go on holiday, but what do we do about our customers? Those who ring up making enquiries about when we can do a job or wanting a quote or needing some advice? Because none of us want to lose that big lucrative job – we could arrange for a neighbour or another family member to come in and take our messages but they might not be available. We could phone our answer machine ourselves and get the messages, but that would mean interrupting our holiday and that might not go down too well with those we are holiday with! So what’s the answer? The answer is to employ Meridian Virtual Office who will take all the worry out of answering your business calls. They will take your calls, make appointments, list calls or anything else you wish them to do. Employing Meridian Virtual Office when I was on holiday recently was the best decision I’ve made in ages. Transferring the calls was easy and when I came home any relevant calls were emailed to me to follow up. I have no hesitation in recommending Meridian Virtual Office to anybody wishing to save themselves time or to have a hassle free holiday.
This service is a must have for any busy salon that doesn’t employ a receptionist.It allows peace of mind that every call is answered and bookings are not missed. Since using a virtual pa treatment bookings have increased and telephone costs of returning calls has been greatly reduced. This is a much more cost effective way of having your telephone answered compared to the employment costs of a receptionist. The beauty of the service is it allows me to be in my business doing what I trained & love to do. Meridian Virtual Office, are an extremely professional, efficient company to work with. I feel Vicky has gone the extra mile to get to know my business inside out, to offer the best possible service to our clients. They have the personal touch and I am proud to have them representing my company. Feedback from our clients “I didn’t realise I wasn’t speaking to someone in the salon.
We have been associated with Meridian both as a client and supplier of services for many years.The services that Meridian has deployed for our business have been vital for us moving forward over the past 12 months. To add the call handling service has been exceptional and much needed for us as a service provider. Our clients have commented on how professional it is to always be able to speak with a person rather than some form of voicemail or answerphone. At the same time it has allowed us as a business to concentrate on delivering services, and the ability to prioritise support requests from our clients far more efficiently. At the same time it has removed unwanted sales calls, which can take up much valuable time. We would recommend Meridian simply because of their professional approach and the way in which services are implemented seamlessly.
Running a small business where first impressions are vital, I cannot thank Meridian Virtual Office enough for the professional service they continue to give me.To employ a member of staff would have been too costly, but losing potential business by relying on only an answer phone during working hours would have cost me much more! Meridian Virtual Office answers our calls within an agreed time and in a polite and professional manner. Every message taken is emailed to my colleagues and me immediately so we know what time our clients have called. They are a fundamental part of the development of my business and I can’t thank them enough for the exceptional service they provide. Don’t reply on an answer phone any more – use Meridian Virtual Office!